Shipping
Domestic
Shipment processing time
All orders are processed within 2-4 business days.
Orders are not shipped or delivered on weekends or holidays.
Shipping method
All domestic orders are sent Australia Post Express.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
International
Shipment processing time
All orders are processed within 2-4 business days.
Orders are not shipped or delivered on weekends or holidays.
Shipping method
All domestic orders are sent Australia Post.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Customs & Duties
Your local custom authorities may levy custom duty and taxes on your shipment. All fees are responsibly of the customer.
Please contact your local customs office, or relative department, if unsure.
Returns
Changed your mind?
If you are not happy with your purchase, you have 14 days to return your item(s). Please note that the item must be new and unused, with all the original accessories, free gifts, packaging and manufacturing seals intact to be eligible for a full refund.
All items are inspected on return and if an item is returned to us damaged, used, in an unsuitable condition, or not as stated in the return request, we will be unable to give you a refund and we may have to send it back to you.
Please note that we are unable to refund any delivery or postage costs incurred.
All refunds are to the original payment method.
Please contact sales@skinenvi.com.au if you wish to cancel your order.
Faults: If you have any problems operating your device or believe there to be an issue with the function, please contact us at sales@skinenvi.com.au
If your item is found to have an issue, then we will replace it. Your warranty period will not refresh with replacement devices, it will remain from your original purchase date.
If your item is functioning to manufacturer specifications, it will be returned to you.
Refunds:
We will aim to process your return within 5 working days of receiving your parcel. Once the return has been processed, you will receive an email confirming your refund or replacement. We advise that it can take up to 5 working days for your account to be credited with the refund, however, some payment providers and payment types can take up to 14 days to credit your account.
Over busy periods, such as Christmas, processing times may be up to 10 working days, please be assured we will work as quickly as possible to process your return.
Responsibility:
Returned items are your responsibility until they reach us, so please ensure they are packed securely and are well protected. Please also retain your proof of postage in case you need to contact us about your return, the tracking number can be useful.
Please contact our customer care team about any parcels damaged in transit, including good quality photos of the damage and how your parcel arrived. This will allow us to investigate with the courier.
Warranty:
We offer a 1-year warranty period as standard to cover manufacturing faults. The warranty does not apply to damage as a consequence of negligence, misuse or unauthorised modification of the product.
The warranty is registered with the individual who placed the order and may not be transferred to a third party. Activation of the warranty must be made by the initial purchaser of the goods.